Our Sizing Guarantee By Pegeen.com
Follow the instructions for measuring your flower girl dress
You must provide measurements to us when you place the order. We need:
On certain styles or for floor length, we need belly button to floor.
You can consult our Sizing Chart for more information and helpful illustrations.
When you check out, place your measurements in the COMMENTS AND MEASUREMENTS box on checkout. If, after receiving your measurements, we will make a determination as to the size you should have the child be. If we decide a Special Fit is required and you decide to not go with our decision then your sizing guarantee is waived and the dress may not be returned. If you do not provide measurements to us and just pick a size, the dress is not returnable. Our fit is pretty fantastic and as long as you use our chart you should have no problem.
Sizing exchanges are allowed however, so long as we have enough time to make the change. This obviously is not for someone who needs a minor alteration but for the customer who orders an outfit in advance of the wedding and then finds there was a growth spurt. If your outfit is purchased for an event in the future, we ask that you carefully inspect the outfit, try it on the child and then hang it up in a darkened closet to prevent fading. Please try the outfit back on 4-6 weeks before the event and make certain you have no sizing problems. Exchanges are only charged a shipping fee. Since we are relying on you to send correct measurements PEGEEN will not pay for freight in or out for sizing exchanges.
SIZING EXCHANGE PROCEDURE: Call us for the address for your return. YOU MUST GET A RETURN AUTHORIZATION. Outfits must be returned to us in perfect condition to be accepted for sizing exchanges. If you ask us to remake a 2nd dress for you in a different size, this second choice is not returnable under any circumstances and any applicable upgrade in shipment to reach you in time will apply. Sizing guarantee does not apply to overseas orders or orders placed for countries outside of the United States. Please note, sometimes, in our rush to get our orders out, the girls may put a wrong size ticket on a dress. However, you can call the office and we will tell you what size was hand cut as the list is always right. Last, we may sometimes place two tickets on your dress if it is a combination size. Lift up the size ticket and you will see the second size ticket underneath it.For more information, see our Made To Fit page.