Providing excellent customer service is a cornerstone of any successful business.
Pegeen strives to exceed customer expectations at every turn. Recently, a customer contacted us in search of a silk flower girl dress to match the bridesmaids dresses she had purchased from a large box bridal store. The bridesmaids dresses were a deep purple color called Lapis, and the customer was having trouble finding a flower girl dress in a similar color.
At Pegeen, we understand the importance of matching colors perfectly, and we were happy to help this customer find the perfect dress. We happened to be planning a trip to CostCo that weekend, and since the bridal store was located in the same shopping center, we offered to pick up swatches of the Lapis color to ensure an exact match. This small gesture not only saved the customer time and effort but also showed her our dedication to going above and beyond to provide exceptional service.
Once we had the Lapis swatches in hand,